Follow-Up on Callout Fee and Job Request

Follow-Up on Callout Fee and Job Request

Good day ,

I hope you are well.

We’ve tried to reach you regarding your callout fee for the job you recently raised. This is just a follow-up to let you know that the payment is required before an engineer can be deployed to your property.

Please note that if we do not receive a response or payment, the job will be automatically closed. Kindly confirm if you’ll be able to make the payment so that we can proceed with scheduling your appointment.

Kind regards,


    • Related Articles

    • Tenant Details Required to Proceed With Your Job

      Good afternoon, Thank you for providing the details of your job. Before we can proceed, we’ve noticed that this is a landlord/letting property, and we will need the access details for the person responsible at the property. Please provide the ...

    • Accidental Damage

      Dear [Customer Name], Thank you for raising your repair request and for choosing PlusHeat as your service provider. Following review, this job has been identified as accidental damage. Accidental damage refers to a breakdown or emergency that occurs ...

    • Intermittent Fault

      Dear [Customer Name], Thank you for raising your repair request and for choosing PlusHeat as your service provider. We have reviewed your request. Intermittent faults—issues that cannot be replicated or observed at the time of the engineer’s ...

    • Pest Control-Not Covered

      Dear [Customer Name], Thank you for raising your repair request and for choosing PlusHeat as your service provider. We have reviewed your request for pest control. Under the PlusHeat Terms and Conditions, pest control cover is limited to visible ...

    • Home Security-Not Covered

      Dear [Customer Name], Thank you for raising your repair request and for choosing PlusHeat as your service provider. We can confirm that home security is included within your current plan. However, under the PlusHeat Terms and Conditions, home ...