Good morning,

I hope this email finds you well.

It has come to our attention that there has been no payment made for the month of November.

I have already sent an email containing a link for updating your Direct Debit information. Should you encounter any difficulties in setting up the Direct Debit through our system or have any concerns whatsoever, please do not hesitate to reach out to us. We are here to assist you in any way possible. However, should no payment be made, the account will be referred.

Please be aware that our contracts run for 12 months, as outlined in our terms and conditions. In the event of missed payments, the plan may be forwarded to external collections, potentially resulting in additional charges and impacting your credit rating, which is why we are getting in touch to avoid this result.

Your prompt attention to this matter is greatly appreciated.

Please let us know if you require any assistance.

Warm regards,